Privacy Policy

Effective Date: October 1, 2026

Topsoil is a product of Thazen, LLC ("Thazen," "we," "us," or "our"). This Privacy Policy describes how we collect, use, and share information in connection with the public marketing website at www.topsoil.ai (the "Site").

This Policy covers the Site only. The Topsoil software product runs in the customer's own Amazon Web Services ("AWS") account. Thazen does not host an inference service for the product, does not keep customer prompts, and does not collect product telemetry through the Site. Use of the Topsoil product is governed by a separate customer agreement, not this Policy.

1. Information We Collect

Information you provide. If you submit the contact or pilot-request form on the Site, we collect the name, email address, company name, and message you enter. We use that information to respond to your inquiry, for related business communications, and for the marketing emails described below.

Automatic technical data. The Site is hosted on AWS (Amazon S3 and Amazon CloudFront). AWS may process standard request logs needed to deliver and secure the Site (for example, IP address, user agent, and request timing). We use Plausible Analytics, which is cookieless and does not collect personal data about Site visitors.

Cookies and tracking. We do not use cookies for advertising or tracking. We do not sell personal information.

2. How We Use Information

We use the information described above to:

  • respond to contact and pilot requests;
  • operate, secure, and improve the Site;
  • communicate with you about Topsoil when you have contacted us, including occasional marketing emails about Topsoil;
  • comply with law and enforce our Terms of Use.

If we send you marketing emails about Topsoil, each email will include an unsubscribe link, or you can opt out by emailing hello@thazen.com. Opting out of marketing emails does not stop us from responding to your inquiry or sending transactional messages related to a request you made.

3. How We Share Information

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may share information with:

  • service providers that help us operate the Site or handle email (for example, AWS for hosting and delivery, and any email provider that receives form submissions routed to hello@thazen.com), under instructions that limit their use of the data;
  • professional advisors, or as required by law, legal process, or to protect rights, safety, or security; and
  • a successor in connection with a merger, acquisition, or sale of assets, subject to this Policy or equivalent protections.

4. Retention

We retain form submissions for 12 months from the date of submission, and then delete or de-identify them, unless an active business relationship or a legal obligation requires a longer period. AWS request logs are retained according to AWS defaults and our account settings.

5. Your Rights

Depending on where you live, U.S. state privacy laws (including the California Consumer Privacy Act, as amended) may give you rights to request access to, correction of, or deletion of personal information we hold about you, and to appeal a denial. To make a request, email hello@thazen.com. We will verify your request and respond as required by applicable law. We do not discriminate against you for exercising these rights.

The Site is directed to a U.S. business audience. We do not target the Site at individuals in the European Economic Area, United Kingdom, or Switzerland for GDPR marketing purposes.

6. Children and Age

The Site is intended only for business professionals aged 18 or older acting on behalf of an organization. It is not directed to minors. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from someone under 18, we will delete it. Contact hello@thazen.com if you believe we have collected such information.

7. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the Site. No method of transmission or storage is completely secure.

8. International Access and Export Controls

The Site is operated from the United States and is not intended for, or offered in, every jurisdiction. Access from certain countries is blocked. You may not use the Site if you are located in, or are a national or resident of, a country or region subject to comprehensive U.S. sanctions, or if you are on a U.S. denied-party list. You must comply with applicable U.S. export control and sanctions laws.

9. Changes

We may update this Policy from time to time. The Effective Date above will change when we do. Continued use of the Site after an update means you accept the revised Policy. Material changes will be posted on this page.

10. Contact

Thazen, LLC
343 N Bay St, Eustis, FL 32726
Email: hello@thazen.com